Learn how Verint’s TimeFlex Bot provides a radically better way for contact center agents to manage their own schedules while balancing the needs of the business and your customers. Visit http://verint.com/timeflex to learn more!
Verint
Software Development
Melville, New York 150,856 followers
The CX Automation Company
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
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https://www.verint.com
External link for Verint
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Melville, New York
- Type
- Public Company
- Founded
- 1994
- Specialties
- Customer Engagement Optimization, Customer Analytics, Engagement Management, Workforce Optimization, Contact Center, Branch and Back-office Operations, Video & Situation Intelligence, Artificial Intelligence, Chatbots, Automation, Compliance, Call Center, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, Engagement Capacity Cap, and Customer Capacity Gap
Locations
Employees at Verint
Updates
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The time to embrace Generative AI in your customer experience program is now. Authored by Gartner, How Generative AI Will Transform Your CX Program, delves into the impact of GenAI across all aspects of customer experience, from understanding customer behavior to setting strategic direction and coordinating enterprise-wide initiatives. Download the report and stay a step ahead of the competition and meet evolving customer expectations. https://bit.ly/3xznPYW
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Every ripple we make together helps ensure the future of generations. For 35 years, Kids Help Phone has offered wellness support to youth in any moment of need — no challenge is too big, and no feeling is too small. But steady state is not an option. To help transform Canada's e-mental health care landscape and unlock the hope young people need to thrive in their worlds, you can tap on the donate button at the end of our fundraising page. Thank you in advance for your consideration and helping to give more young people's feelings a place to go. https://bit.ly/3ydaTbm
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Verint is proud to return as a sponsor at #MSDO's annual conference! Join us May 14-16 as we discover together how we can collaborate to build a stronger culture of service delivery excellence in public organizations. https://bit.ly/3nJumM6
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Team Verint in action at Benchmark Portal CCC! Ronald Ladson and Jeremy Miller are at our booth, sharing insights and how automation and AI are shaping the future of customer experiences. #BenchmarkPortalCCC
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Check out this interview with Raj Balasundaram, VP at Verint, and CRMXchange’s Sheri Greenhaus. They discuss the role of AI in enhancing customer experiences, including the potential for #AI to transform contact centers into revenue centers and the significance of data management for improved #CX. Read the full interview 👉 https://bit.ly/48i3lAP
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Join us LIVE TODAY with Verint’s Heather Richards & Kelly Koelliker to learn how Verint’s team of AI-powered bots deliver CX automation by augmenting your human workforce. 📅 Today, May 2, 1:00PM, EST https://lnkd.in/gDszYS4G
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Kyle Johnson, MBA Johnson is ready for today's webinar 💻 Deliver CX Automation with a New Workforce of Humans and Bots 🤖 Register to join Heather Richards & Kelly Koelliker live today at 1pm ET or catch it on-demand, this is one you won't want to miss! https://lnkd.in/gDszYS4G
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Go exploring with Verint's brand-new release of Verint Community! You'll be glad you did. https://bit.ly/3JJlfCA
Introducing Verint Community 13--the Latest Version of Verint's Online Community and Self-Service Solution
https://www.verint.com
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Mark your calendars for May 22-23, 2024, as we bring together 13 of our partners to explore the latest add-ons and extensions available through Verint's open ecosystem. Dive deep into dynamic sessions led by industry leaders and innovators, featuring live demos, impactful use cases, and insights into how their integrations can enhance your customer experiences. https://lnkd.in/gkQ_s5AV 3sides Anthrolytics Ltd Botco.ai @CallSimulator CredSpark Jabra Navixus Neovantas Sabio Social Edge Consulting, LLC @SPARSolutions SymTrain VideoEngager #VerintPartner #VerintMarketplace #VerintMarketplacePartnerShowcase
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