At APAC engage2024, our expert panel discussed the critical roles of Open #CCaaS, #AI, and the agent experience in transforming customer service delivery, sharing key strategies for leveraging an open approach to technology. A very big thank you to our panel for sharing your wisdom and advice for transforming the future of contact centres! Audrey William Vasupradha S. Krishna P. Baidya Martyn Riddle
Verint Asia Pacific
Software Development
North Sydney, NSW 2,556 followers
Asia Pacific's #1 vendor of contact centre and CX applications.
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organisational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
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https://www.verint.com/
External link for Verint Asia Pacific
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- North Sydney, NSW
- Specialties
- Customer Engagement Optimisation, Customer Analytics, Engagement Management, Workforce Optimisation, Contact Center, Branch and Back-office Operations, Artificial Intelligence, Chatbots, Automation, Compliance, Call Centre, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, and Engagement Capacity Cap Customer Capacity Gap
Updates
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It is great to be recognised as the broader CX ecosystem embraces the Verint vision of driving best-in-class contact centre operations with CX Automation and an open platform approach. Ady Meretz #CXAutomation #OpenCCaaS
Why Open CCaaS is driving CX innovation (and turbo charing Verint's growth)
Why Open CCaaS is driving CX innovation (and turbo charging Verint’s growth)
Ady Meretz on LinkedIn
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A world-leading retailer has selected Verint to enhance their customer experience by implementing CX Automation in the contact centre. Verint's AI-driven platform and large team of specialised AI-powered bots will deliver the desired business outcomes leveraging our open platform. Learn more 🔗 https://lnkd.in/g84tuuQj #CXAutomation #ContactCentre #SpecialisedBots
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Unlock your managers' productivity with Verint's team of Specialised Bots 🤖🔓 AI-powered bots accelerate contact centre efficiency by augmenting manual and repetitive tasks and driving CX automation. Each of our specialised bots is designed to perform a specific task, helping to streamline operations across the organisation. Give your managers more time to focus on the things that matter most. https://lnkd.in/gNSf3WvY
How Verint Bots Unlock Your Managers’ Productivity
https://www.verint.com
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A privilege to once again be a Gold Sponsor of the Auscontact Association Annual Conference and meet so many leaders and professionals from this wonderful industry. From the conversations today, its clear we're in the midst of a massive transformation era and comforting to hear first-hand the positive impact that Verint solutions are making with our customers.
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Tim Buzza, Director of Workplace Flexibility at Verint joins host Sean McGinn on The Calling pod to discuss self-scheduling systems for contact centres and the transformative power of providing agents autonomy and hyper-flexibility in workforce management and planning. Listen to the pod 👉🎧https://lnkd.in/gkmRVpsR #TimeFlexBot #HyperFlexiblity #WFM
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Proud to be a Gold Sponsor at the Auscontact Association National Conference in Brisbane. See you tomorrow at the conference! #auscontact24 #ContactCentres #CX #EX
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Predicting the future based on past trends is not enough. Organisations need to actively shape the future through strategic choices. In this #CXExpert article, Verint Strategic Workforce Planning Consultant Ali A. shares why he believes simulation is an essential tool for modelling and analysing business strategies, especially when it comes to determining their impact. https://lnkd.in/gFQu24YK
Using Simulation For Business Strategies
linkedin.com
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🤖✨ Boost your agent capacity with specialised bots! Our AI-powered bots contain, suggest, and assist agents, streamlining customer interactions and optimising workforce efficiency. Read the latest blog by Stephen Davies and say goodbye to routine tasks and hello to faster resolutions 🚀 #CustomerService #Automation #OpenPlatform https://lnkd.in/eYxnPV8h
Containing, Suggesting, Assisting: Increasing Agent Capacity with Verint Bots
https://www.verint.com
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Verint’s Ian Beaver, Chief Scientist of Da Vinci AI, discusses the automation and cost savings advantages of using generative AI in the contact centre. Watch this clip from the #AWS for Software Companies event 📺 https://lnkd.in/gG7E_e6V
AWS for Software Companies, Customer Interview, Verint | Amazon Web Services
https://www.youtube.com/