👏 Our AI-Powered Open Platform was named the Frost & Sullivan Asia-Pacific Contact Center Applications Tracker market leader in 2023! ✅ #1 in cloud and on-premises workforce management (WFM), ✅ #1 in quality monitoring (QM) ✅ #1 in analytics advanced application solutions #frostandsullivan #cxleaders #openccaas Krishna P. Baidya https://lnkd.in/gGc7Uay7
Verint Asia Pacific
Software Development
North Sydney, NSW 2,506 followers
Asia Pacific's #1 vendor of contact centre and CX applications.
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organisational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
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https://www.verintapac.com/
External link for Verint Asia Pacific
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- North Sydney, NSW
- Specialties
- Customer Engagement Optimisation, Customer Analytics, Engagement Management, Workforce Optimisation, Contact Center, Branch and Back-office Operations, Artificial Intelligence, Chatbots, Automation, Compliance, Call Centre, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, and Engagement Capacity Cap Customer Capacity Gap
Updates
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Navy Federal Credit Union is the world’s largest credit union, serving 13 million members globally. They use the Verint Open CCaaS Platform and best-of-breed Verint Workforce Engagement applications to fuel CX automation, enabling a One Workforce approach to balance and support the capacity needs across different areas of the business, improve speed and efficiency, and provide greater flexibility to employees. Watch the full case study here: https://lnkd.in/ehrNnu2S? #OpenCCaaS #CXAutomation #OneWorkforce Navy Federal Credit Union
Verint Open CCaaS Platform Fuels CX Automation at Navy Federal Credit Union
video.verint.com
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🌟 Verint TimeFlex Bot was named a winner of the Product of the Year by CUSTOMER Magazine 🌟 Our AI-powered TimeFlex Bot redefines agent scheduling flexibility, dramatically elevating the employee experience with a frictionless agent scheduling process that improves work/life balance for agents, reduces managerial review and approval time, and generates significant ROI for contact centres. #AI #TimeFlexScheduling
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TimeFlex scheduling empowers your agents and improves contact centre service levels using AI and gamification. Our approach to hyperflex scheduling aligns agent preferences and on-the-fly needs with company priorities for optimal results. #AI #TimeFlex #contactcentre CX Today
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Verint has recently inked a $49 million deal with a prominent healthcare insurance provider 🌟 Integrating Open CCaaS with specialised bots and Verint Da Vinci AI promises a more flexible and scalable approach to customer engagement by delivering personalised, efficient, and highly responsive experiences. #CustomerExperience #DigitalTransformation #AI #OpenCCaaS
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Heading into Monday energised from an evening of truly inspirational women leading technology at the B&T Women Leading Tech Awards last Friday! @bandtaustralia #WomenLeadingTechnolgy #Innovation Meera Govan Baheeya Saliba Tony Kitt Valdis Mitry
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🌟 The AI revolution is here! 🌟 Verint receives perfect customer satisfaction scores in all vendor categories in DMG Consulting LLC’s 2023-2024 Enterprise Workforce Engagement Management Product and Market Report and maintains leadership position in contact centre workforce engagement management. #DMGReport #WEM #CustomerService #AIRevolution
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Contact centres are increasingly adopting Open CCaaS for its flexibility, scalability, and integration capabilities. Our VP of Marketing, APAC Martyn Riddle unpacks the top three reasons behind this trend and how it's shaping the future of customer interactions in TechDay Australia #CCaaS #CustomerExperience #ContactCentre
Three reasons contact centres are embracing Open CcaaS
itbrief.com.au
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The "Uberisation" of contact centre agents is possible with our new TimeFlex Bot, powered by AI. Hyperflex scheduling empowers the employee experience. Happier agents = happier customers! Watch the conversation with @playaz and David Singer for more on the potential of AI-powered TimeFlex ⏲ ⚖ https://lnkd.in/gYY2ZVju #AI #ContactCenter #TimeFlexBot
One of the most interesting ideas that came out of a bunch of conversations taking place at industry events last year was Verint's work on the "Uberization" of the #contactcenter (powered by #AI and and #GenAI) and its potential impact on #CX, #EX and #WFM. And we get all into it with Verint's Global Vice President of Go-to-Market Strategy David Singer.
A Few Good Minutes on the Uberization of the Contact Center w/ David Singer
www.linkedin.com
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Think outside the scheduling box with Verint TimeFlex Bot. Our AI-powered, specialised bots are revolutionising the agent experience in the contact centre with hyperflex scheduling. #TimeFlex #WFM #HyperFlexScheduling https://lnkd.in/eWu_Q38s?
TimeFlex Demo
video.verint.com