At APAC engage2024, our expert panel discussed the critical roles of Open #CCaaS, #AI, and the agent experience in transforming customer service delivery, sharing key strategies for leveraging an open approach to technology. A very big thank you to our panel for sharing your wisdom and advice for transforming the future of contact centres! Audrey William Vasupradha S. Krishna P. Baidya Martyn Riddle
Verint Asia Pacific
Software Development
North Sydney, NSW 2,542 followers
Asia Pacific's #1 vendor of contact centre and CX applications.
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organisational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
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https://www.verintapac.com/
External link for Verint Asia Pacific
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- North Sydney, NSW
- Specialties
- Customer Engagement Optimisation, Customer Analytics, Engagement Management, Workforce Optimisation, Contact Center, Branch and Back-office Operations, Artificial Intelligence, Chatbots, Automation, Compliance, Call Centre, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, and Engagement Capacity Cap Customer Capacity Gap
Updates
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Verint’s Ian Beaver, Chief Scientist of Da Vinci AI, discusses the automation and cost savings advantages of using generative AI in the contact centre. Watch this clip from the #AWS for Software Companies event 📺 https://lnkd.in/gG7E_e6V
AWS for Software Companies, Customer Interview, Verint | Amazon Web Services
https://www.youtube.com/
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Congratulations! 📣 Verint Da Vinci AI named a Silver Stevie winner in the Contact Centre – New Version category of the 18th annual Stevie Awards. #AI #CXAutomation The Stevie® Awards
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We had an absolute blast hosting our VIP (junior) Verinteers at the Sydney office this week! Not sure who had more fun, the kids or the grownups 🎨🎈 A big THANK YOU to all the parents and helpers who helped make this day extra special for the next generation of Verinteers! 🚀 #BringYourKidsToWorkDay #LifeAtVerint
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Are you truly offering an omnichannel experience? Avoid these common pitfalls with proven strategies to ensure your communication channels are not only available but truly interconnected. Link in comments 👇 #OpenPlatform #CXAutomation #OmniChannel Barbara Kosko
Are You Truly Omnichannel?
https://www.verint.com
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Contact centre managers struggle to balance the operational needs of the contact centre with the demands of agents for scheduling flexibility. The Verint TimeFlex Bot gives agents agency over their own schedules while reducing the burden on managers. Read the Valoir View (link in comments). #timeflex #AI #bots
Verint TimeFlex Bot — Valoir
valoir.com
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In the latest Opus Research Decision Makers’ Guide, Verint Intelligent Virtual Assistant was highlighted for exceptional performance in all four scoring components: state-of-the-art capabilities, integration points and scalability, real-world success, and vision. Download the report to see the guide in full (link in comments) #VirtualAssistant #SpecialisedBots #AI
Opus Research 2023 Conversational AI Intelliview Report
https://www.verint.com
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Maximising customer feedback is key! 📊 Our latest blog explores effective survey delivery methods: embedding in apps for real-time insights, email for depth, and SMS for direct reach. Set the right survey strategy to boost response rates and data quality (link in comments 👇) #CustomerFeedback #VoC Stephen Davies
All the Ways You Can Serve a Survey
https://www.verint.com
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NTPLC puts Verint's Open Platform to work, reducing talk time and improving customer satisfaction while supporting a self-service channel shift initiative. The results? ✅ 18% reduced average talk time ✅ 14% increase in agents proactively promoting self-service ✅ 3% Improved overall customer satisfaction scores Check out the full customer success story (link in comments). #OpenPlatform #CustomerSuccess #ContactCentre
National Telecom Puts Verint Open Platform to Work to Reduce Talk Time and Improve Customer Satisfaction While Supporting Self-Service Channel Shift
https://www.verint.com
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Contact Centre as a Service (CCaaS) is shifting toward truly open platforms, emphasising the necessity for businesses to integrate innovations with existing technologies at their own pace. An #Open ecosystem approach allows for customisation and flexibility, addressing specific business needs for today's dynamic customer experience. Discover more about the future of open CCaaS (link in comments 👇). CX Today #CCaaS #OpenEcosystem
Verint CEO: The CCaaS Industry Was Looking for a Truly Open Platform
https://www.cxtoday.com