Learn how Verint’s TimeFlex Bot provides a radically better way for contact center agents to manage their own schedules while balancing the needs of the business and your customers. Visit http://verint.com/timeflex to learn more!
Verint
Software Development
Melville, New York 151,924 followers
The CX Automation Company
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
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https://www.verint.com
External link for Verint
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Melville, New York
- Type
- Public Company
- Founded
- 1994
- Specialties
- Customer Engagement Optimization, Customer Analytics, Engagement Management, Workforce Optimization, Contact Center, Branch and Back-office Operations, Video & Situation Intelligence, Artificial Intelligence, Chatbots, Automation, Compliance, Call Center, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, Engagement Capacity Cap, and Customer Capacity Gap
Locations
Employees at Verint
Updates
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Don't miss out on an all new episode of CX Passport, Tuesday, May 21, featuring Jasen Williams!
Profit Navigator: Fine-Tuning Experience & Process to Drive Unprecedented Growth | Customer Experience Advisor | 🎤🎞️Host-CX Passport🎧 | Customer Experience Moderator & Speaker
👉Next week’s 🎤🎞️CX Passport🎧…It’s not better experience OR lower costs…it’s AND Jasen Williams at episode sponsor Verint…episode 168 There’s more in the newsletter. Sign up and get your boarding pass dropped in your inbox every Tuesday. Click the Newsletter option in the Featured section on my LinkedIn profile. Hosted by Rick Denton “I believe the best meals are served outside and require a passport” Thank you to Verint for collaborating on this episode. Listeners, read the EX4CX blog post on the philosophy for CX Passport collaboration https://www.ex4cx.com/blog
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Verint reposted this
Founder and CEO of Anthrolytics | Helping companies deliver digital empathy at scale through Predictive Behavioural Analytics
Delighted to announce that we're a sponsor for the Verint Partner Showcase on 22nd May. I'll be talking through our Predictive Behavioral Analytics solution to predict employee attrition and burnout in the contact center and how we integrate with the Verint platforms to make this available within the Verint platforms. If you'd like to join my session, there's a link in the comments to sign up. Thanks Matt Pyke for your help with this. #contactcenter #employeeexperience #attrition #predictivebehavioralanalytics
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Meet the Verint Voice and Digital Containment Bots. With them you can use NLU-based AI to efficiently automate conversations with customers across digital and voice channels. Register for this webinar to learn how these bots can help you provide personalized self-service experiences, resolve more customer inquiries without an agent, and seamlessly escalate the right requests to assisted service. Join us on May 23, at 1 p.m. ET as Heather Richards, Mike Bookey, and Brian Yang share more details on how to get started. https://lnkd.in/gDszYS4G
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In the last few years, our 911 centers have been faced with several challenges. While our agencies struggle to increase employee retention, they are also met with higher citizen expectations and evolving protocols for best practices. So how do we accomplish doing more, with less? We will discuss available technology such as automation, workforce management and focus on overcoming today’s challenges to ensure we support the first of the first responders. https://bit.ly/4dGbkeP
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Understanding behavioral data is critical to the success of your contact center. In this webinar you’ll learn how Verint can capture this behavioral data from multiple data silos across the enterprise to achieve significant ROI for your organization. Register today and meet us on June 13th, at 1 p.m. ET to hear from David Singer & John Clark on this topic. https://lnkd.in/gDszYS4G
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Are #CX and sales growth priorities at your financial institution? Then visit us at The Financial Brand Forum in Las Vegas on May 20 -22 to learn how we are helping leading FIs staff and schedule branch resources so they can achieve benefits like: · Improved NPS by 7% · Doubled appointment traffic · Increased new customer acquisition and sales. Contact us to learn more. https://lnkd.in/gj7UN5qP
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Our Verinteers are out in full force at Future of Insurance in Chicago today! John Clark gave an an exciting presentation on "GenAI Strategy: A Playbook for Success", and the Verint booth has been non stop fun! We’re excited to meet everyone and discuss CX automation, experience unification, and our AI-powered bots that are designed to help improve CX. Come by booth #42 and grab some Chicago style popcorn from our crew! #FOIUSA
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In your contact center, you need every agent to perform like your best agents. With Verint's AI-powered Real-Time Coaching Bot, they can. This bot drives AI Business Outcomes now, delivering measurable improvement to call duration, sales conversions, compliance, and more. https://lnkd.in/gvFEp6KZ
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