Learn how Verint’s TimeFlex Bot provides a radically better way for contact center agents to manage their own schedules while balancing the needs of the business and your customers. Visit http://verint.com/timeflex to learn more!
Verint
Software Development
Melville, New York 149,945 followers
The Customer Engagement Company
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
-
https://www.verint.com
External link for Verint
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Melville, New York
- Type
- Public Company
- Founded
- 1994
- Specialties
- Customer Engagement Optimization, Customer Analytics, Engagement Management, Workforce Optimization, Contact Center, Branch and Back-office Operations, Video & Situation Intelligence, Artificial Intelligence, Chatbots, Automation, Compliance, Call Center, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, Engagement Capacity Cap, and Customer Capacity Gap
Locations
Employees at Verint
Updates
-
Ready for real AI outcomes you can achieve in days? Register for this webinar to learn how Verint’s team of AI-powered bots deliver CX automation by augmenting your human workforce. This new workforce of humans and bots working together allows organizations to do more with less. Join us on May 2, at 1 p.m. ET as Heather Richards & Kelly Koelliker share more details. https://lnkd.in/gDszYS4G
-
In the spirit of Earth Week, we’re offering a limited time discount to Verint® Engage 2024. Use the discount code EARTHDAY100 when you register for Engage to save an additional $100 off the Early Bird price. This offer is only available April 22 – 26th, so act soon to attend Engage at just $695. We’re proud to share that our event’s hotel, the Rosen Shingle Creek, is among the first hotels in Central Florida to achieve Two Palm status in the Florida Department of Environmental Protection’s Green Lodging Program, and that it’s in the top one percent in the state with certifications for increased energy conservation and pollution prevention measures. Want to learn more about Engage? Get the details below: https://bit.ly/4aLZpdz
-
Understanding behavioral data is critical to the success of your contact center. In this webinar you’ll learn how Verint can capture this behavioral data from multiple data silos across the enterprise to achieve significant ROI for your organization. Register today and meet us on June 13th, at 1 p.m. ET to hear from David Singer & John Clark on this topic. https://lnkd.in/gDszYS4G
-
How do digital contact centers benefit both customers and employees? Find out in today’s blog. https://lnkd.in/gCpd_9fG
-
Don't miss Verint's David Moody's session at CS Week's ENGAGE 311 on May 2 in Fort Worth, TX! 📣 Hear how the introduction of AI and self-service in local governments has changed how citizens will engage with 311 entities moving forward. Learn more ➡️ https://lnkd.in/gUu399_3 #csweek #engage311 #citizenengagement
-
Join us LIVE with Verint’s AI Evangelist, Frank Schneider and Roy Atkinson, industry analyst at Clifton Butterfield, LLC as they explore the “10 Bot Commandments” and lessons learned in building and implementing AI-powered bots in the contact center and customer experience environments. 📅 Mark your calendar! Wednesday, May 1, 2:00PM, EST #customerexperience #customerengagement #AI #Automation
The Ten Bot Commandments: What to do or not do in AI
www.linkedin.com
-
Join us tomorrow @ 1pm ET!🚨New Webinar: Unleashing the Power 💪 of CX Automation 🤖 for Enhanced Customer and Agent Experiences Presented by:💡Keith Dawson, Director of Research, CX Ventana Research, now part of ISG and 💡Jason Valdina, Senior Director, Verint Discover the game-changing insights from a new report, "Excellence on Repeat: Harnessing CX Automation for Elevated Experiences." We'll dive into why CX automation is becoming a necessity for customer experience professional. Explore the strategic applications of CX automation and unlock its potential to elevate both agent performance and customer satisfaction. https://bit.ly/3xalQdk
-
It’s vacation season! Journey with two major travel companies to learn how they enhanced their vacation service offerings with Verint. https://bit.ly/3Wd4DdQ
Upgrade Your Travel Booking Experience with CX Automation
https://www.verint.com
-
Register today for the third session of the TTEC Digital & Verint public sector webinar series to hear our experts showcase practical ways of tapping into disparate data and turning it into valuable business intelligence ➡️ https://lnkd.in/guYSmQ8Y
Affiliated pages
Similar pages
Browse jobs
Stock
VRNT
NASDAQ
20 minutes delay
$30.20
-0.84 (-2.706%)
- Open
- 30.2
- Low
- 29.71
- High
- 30.57
Data from Refinitiv
See more info on